About Us
Corporate Mission
Collision Experts mission is to be the leading provider of high quality collision repair. We will provide our customers with the highest level of quality, and we will always be honest and professional. Our goal is to provide respect, security and opportunity to all our employees, while providing our customers with unequaled customer service and satisfaction. We will strive at all times to be the best in terms of quality, equipment and personnel. We will excel through the innovation and teamwork of our employees.
What Does That Statement Mean?
Part 1: Collision Experts mission is to be the leading provider of high quality collision repair.
We will position ourselves to be a leader of high quality collision repair.
Part 2: We will provide our customers with the highest level of quality, and we will always be
honest and professional.
We will always conduct business ethically and without compromise.
Part 3: Our goal is to provide respect, security and opportunity to all our employees, while providing our
customers with unequaled customer service and satisfaction. We will strive at all times to be the best
in terms of quality, equipment and personnel. We will excel through the innovation and
teamwork of our employees.
We will provide a good working environment and good conditions for our employees for without happy employees there cannot be happy customers. We are committed to providing opportunities to our employees that are not traditionally available to employees of other collision repair businesses. Through this commitment to our employees, we will provide service and satisfaction to our customers that is unequaled. By our employees working as a team we are able to accomplish far more than by employees working alone.
Fundamentals
Collision Experts has the team and technology necessary to meet the needs of its customers.
- Technologically advanced equipment
- I-CAR Certified staff
- 3 very convenient locations, putting us within a 15 minute drive of anywhere in the Capital District
- Business founded in 1985
- 65% of existing business is repeat and referral
- 5 million dollar garage liability protection
- We provide our customers with free loaner cars
- All locations have electronic measuring
- Very progressive and stable management
- On going CSI measurement
- Regular staff meetings insure consistency and help build teamwork and loyalty among all employees.
- All work is covered with our exclusive Lifetime, Nationwide Warranty
Differential Advantages
Scheduled Customer Communication:
Taking the time on the original estimate to hear the customer’s needs coupled with regular call backs assure the customer that we heard his or her special needs and, more importantly, are addressing them.
Accurate delivery dates:
By holding daily release meetings, we are able to accurately predict and in most instances guarantee delivery dates. This helps reduce your rental expenses (if the customer has rental insurance) while also keeping the customer happy with Collision Experts.
Express Service:
As a preferred client your customers will receive, “Express-Service”. This means no waiting for schedules to fit you in – your customers are instantly scheduled when they arrive. The next technician up will start on their vehicle. Parts are ordered instantly and arrive the same day, in most cases. All work is covered with our exclusive Lifetime, Nationwide Warranty.
100% Computerized Management System:
Provides you and your staff a simple, easy-to-understand-integrated invoice along with instant access to old files. No more “I’ll have to look that up and get back to you.”
Defined Systems:
Makes Collision Experts your first choice for claims volumes both large and small. We are ready, with document systems and procedure for every facet of the repair process. There’s nothing left to chance. Each process is defined and explained in our policy book so that at each location consistent high quality repairs are produced each and every time.
The Right Combination:
State-of-the-art equipment combined with a continuous education program is an invaluable investment that Collision Experts feels strongly about making. In 1998 and 1999, we have invested over $250,000 in new equipment and training. There’s no guesswork tolerated with today’s highly sophisticated vehicles. Done correctly the first time, every time, guarantee another satisfied customer.
Image:
When you refer a customer, count on Collision Experts to enhance your image. As an extension of your service, facility image is also critical to your continuing success. I have included a comprehensive photo essay for your review.
Facility visits are encouraged:
Visit Collision Experts and see first-hand how our business operates. Talk to our employees, from the detailer to the master technician. You’ll find they are enthused and just as committed to making your customers happy as you are. You’ll agree that Collision Experts will be a valuable business partner with a consistent image and consistent quality.
When given the opportunity, Collision Experts will integrate itself seamlessly with your company and your staff. Together, we’ll meet your needs and those of our mutual customers.
