List of Services
- Laser Guided
Frame Correction
- Onsite Rental
- Courtesy Shuttle
- Free Towing
- Lifetime Warranty
on Repairs
|
 |
Frequently Asked Questions
When considering a collision repair center, it is a good idea to familiarize yourself with their general polices, services and practices. There are a lot of repair centers that are only looking to get your money and have no real concern for the quality of their work. So how do you avoid these garages? Ask questions! Here are some general questions to get your started. If you would like more information, please contact us.
- Will my car be like it was before the accident?
- Yes. Collision Experts will repair your car back to the manufacturer's specifications and recommendations.Back to Top
- Will an accident affect my insurance rates?
- Probably. If the damage was caused by a collision, it is most likely that your insurance rates will be affected. Comprehensive claims (damage caused by weather, vandalism, etc…) will not affect your rate unless you have a history of frequent comprehensive claims.Back to Top
- Can Collision Experts save my deductible?
- No. The deductible is an amount that is previously set by you and your insurance company. Insurance companies expect this money, and do not give discounts to any repair shops.Back to Top
- Will it cost more to have my car repaired at Collision Experts?
- No. Collision Experts uses a standardized system for pricing estimates; a system used by the majority of repair shops and all insurance companies.Back to Top
- If my car needs painting, will the new paint match?
- Yes. We use a computerized paint matching system and mix all paint on site to ensure that the paint matches your car perfectly.Back to Top
- How long will repairs take?
- The average repair will take 3-5 days. The exact amount of time depends on the damage done and the availability of any parts needed. Repairs for minimal damage can take as little as one day. Extensive repairs, where the damage is severe, will take longer.Back to Top
- How long are the repairs guaranteed?
- Body and Uni-body (frame and structure) repairs are guaranteed for the duration that you own the car. Most of our manufacturers warranty their parts for 90 days, while our paint supplier provides a 3 year guarantee.Back to Top
- Will Collision Experts report my repairs to CarFax?
- No. Your repairs are confidential and will only be shared with your insurance company at your request.Back to Top
- Does Collision Experts have a courtesy shuttle?
- Yes. Collision Experts will provide our customers transportation to and from any of our three locations anywhere in the Capital District.Back to Top
- Can I rent a car at Collision Experts?
- Yes. There are Enterprise Rental Agencies at all of our locations. Back to Top
- What if I move and there is a problem with the repairs?
- Collision Experts’ warranty is nationwide and can be transferred anywhere in the United States. To ensure that you receive quality service in your new area, we will work with your Insurance Company to find a qualified repair shop near you.Back to Top
- At what point is my vehicle considered a total loss (totaled)?
- The definition of a total loss varies by insurance company. Typically, a auto is deemed totaled if the repair costs exceed 70% of the vehicles current market price.Back to Top
|
| |
|
